The single view of the OEM customer the legacy plant systems never had — the same OEM account, mastered across SAP and every legacy plant system, resolved into one.
24 fragmented records across 8 source masters resolve to 10 golden records — a 58% duplicate rate collapsed on merge. Reconcile the 7 customers with conflicting payment terms to stop cash leakage and unlock the 9 cross-division accounts.
10 of 24 records resolved to golden · 14 duplicates collapsed · 7 term conflicts open
The same buyer sits on Net 30 in one brand and Net 60 in another across 7 accounts — direct cash leakage and credit risk a single master removes.
24 raw records reduce to 10 golden — finishing survivorship gives every team one account, one team, one set of terms.
9 golden records are already served by ≥2 divisions — the resolved master is the sell-up-the-chain base no single plant system could see alone.
Golden record is the join key for Customer 360 and Cash 360
Each division and legacy plant system kept its own customer list, so Hero MotoCorp, Maruti Suzuki and Honda each exist several times across the systems — with different names, IDs and even payment terms. Until they're resolved, no one can see the true relationship, total exposure, or cross-sell base. This is the golden record AI builds on top of the mesh.
The ★ master survives; the rest merge with a match confidence. Conflicting terms are flagged in red.
| Source system | Name as stored | ID | Terms | AR | Match |
|---|---|---|---|---|---|
| ★Rico CRM (Salesforce) | Hero MotoCorp Ltd | ACCT-20231 | Net 60 | ₹130 Cr | master |
| 0HPDC plant ERP (SAP) | Hero Motocorp | HPD-4471 | Net 60 | ₹90 Cr | 97% |
| 0Rico Jinfei (wheels) MES | Hero (2W) | JIN-2208 | Net 45 | ₹70 Cr | 92% |
| 0Ferrous plant legacy | Hero MotoCorp - Haridwar | FER-882 | Net 75 | ₹55 Cr | 88% |
Conflict: payment terms differ across systems (Net 60 vs Net 45 vs Net 75). Survivorship keeps the master's Net 60; the others are flagged for credit to reconcile — exactly the kind of leakage a single view removes.
Cross-division signal: Hero MotoCorp is served across 4 Rico Auto divisions / systems. That's a relationship to coordinate (one account team, one set of terms) — and a sell-up-the-chain base already inside the house.
Fuzzy + LLM matching on name, address and tax ID links 'Hero MotoCorp Ltd', 'Hero Motocorp' and 'Hero (2W)' to one entity — with a confidence score, not a blind merge.
Records above the confidence threshold collapse into one; borderline matches are queued for a human steward.
Survivorship rules pick the winning value field-by-field (most-recent, most-complete, or the governed source) to form the golden record.
Conflicts — different terms, duplicate AR — are surfaced to credit and sales, and total exposure is netted across the brands.
The golden record is the join key for everything else: it lets Customer 360 show one account, Cash 360 net one exposure, and the cross-sell engine see that a customer already buys from two divisions — the same entity-resolution layer that powers the plant-grain and order/quoting views.